Slideshare: Understanding Customer Experience


Without customers a business wouldn’t exist, which is why customer service is the the key to business success. More than half of consumers are willing to spend more on average when they experience good customer service. The Customer experience is so important to consumers that just one bad experience can take up to 12 good experiences to convince a customer to return to you.

However, bad experiences simply cannot be avoided but even if every customer doesn’t have a pleasant experience with you, you can still win them back. This Slideshare discusses how a bad customer experience like that can be avoided and how you can provide exceptional service to your customers.

 

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