No matter the size of your team, managing employees is not easy – especially if it’s your first time. Management skills, like communicating, motivating, and delegating, are ones that you develop and improve with time and experience. We’ve rounded up five quotes and tips to help you navigate the terrain of managing your staff.
My job is not to be easy on people. My job is to take these great people we have and to push them and make them even better. – Steve Jobs, Apple.
Create an environment of growth that your employees want and are able to thrive in. Even if it’s a been a frustrating day, complaining will only create a negative environment and convey to your employees that they can do the same. Be the example that your employees follow. Stay positive by using words that encourage. Lead by example to motivate, and employees will emulate the same attitude.
2. Delegate & Nurture
First, get the right people on the bus, the wrong people off the bus, and the right people in the right seats, and then they can figure out where to drive it. – Jim Collins, Good to Great.
You can’t do everything; trust that you hired competent and capable employees. Delegating tasks to your employees is also a great empowerment tool. Start by identifying your employees’ individual strengths then place them in roles that will play to those strengths to help them grow their abilities and confidence.
3. Set attainable goals
A goal properly set is halfway reached. – Zig Ziglar.
While it’s important to set goals to monitor progress, it’s equally important to set realistic goals. Setting impossible, unattainable goals can send morale plummeting when employees fail to achieve them. Set goals then monitor performance and perform consistent check-ins for your employees so you’re both aware of the progress being made. Many payment processors offer analytics with real-time reports that show you hourly, daily, and monthly sales of each employee so you can track their performance trends over time and determine areas of improvements. Lastly, celebrate when those goals are reached. Everyone likes to be commended on a job well done. Setting sales competitions and rewarding top performers create healthy competition and push your employees to do their best.
4. Communicate often
The art of communication is the language of leadership. – James Hume.
No matter what type of business you have or the size of your company, effective communication is the oil that keeps a business running smoothly. Be straightforward with your employees and keep the lines of communication open. Frequent check-ins are a great way to get to know your staff, their concerns, and their goals. Use open communication to involve employees in the decision-making process as they can contribute valuable insight.
5. Align your team
A successful team beats with one heart. – Michael Gokturk, Payfirma.
The more you involve employees, the more your employees will work towards the same goal. Transparency is a key factor because with transparency comes trust, and if your employees trust you, they’ll work harder together as one. When everyone is aligned in the same vision, goal, and dream, magic happens. Aligning your team goes hand in hand with the previous point of communication because if employees feel valued and that their contribution is being heard, they feel more invested and dedicated to your business.
Managing employees is easy with the help of PayHQ
Give us a call at 1-800-747-6883 to learn more.